Legal Resources

Find websites and materials written in plain language.

Logo with the words "British Columbia" and a sun rising behind mountains.

Personal Property Liens and Searches

Government of British Columbia

Explains how liens are registered legal claims on personal property, and personal property is collateral that includes tangible and intangible items (including consumer goods, vehicles, boats, aircraft, chattel paper, and licences). You can search for personal property liens, register a lien, and more.

Last reviewed May 2024
Logo with six rectangles and a circle in six bright colours to represent people, and "People's Law School."

Dial-a-Law: Scams & Identity Theft

People’s Law School

Explains the sophisticated scams which can target you, and gives you tips to help keep you secure. It includes information on the types of scams, identity theft, and what to do if you think you may be a victim of a scam or fraud. It also explains how to protect yourself, and how to take action.

Last reviewed April 2024
Logo with six rectangles and a circle in six bright colours to represent people, and "People's Law School."

If You Invest and Something Goes Wrong

People’s Law School

Explains your rights and steps you can take if you invest and things go sideways. Topics include what problems can arise when you invest, hiring an investment advisor, and the differences between investing in a public or a private company.

Last reviewed April 2024
Thumbnail of the cover, with the title and Government of Canada logo. The cover is black, and title is red.

The Little Black Book of Scams

Competition Bureau Canada

This easy-to-read guide describes several scams and how to protect yourself from them. In addition to explaining some common myths and golden rules to help you beat the scammers, it also details what to do if you get scammed and how to get help and report a scam.

Last reviewed March 2024
Logo features a blue icon resembling a person with signal waves emanating from the head, symbolizing communication. Beside the icon, the text "CCTS Commission for Complaints for Telecom-Television Services" with the tagline "Let's talk solutions" underneath.

Online Complaint Form for Consumers

Commission for Complaints for Telecom-Television Services (CCTS)

The CCTS helps resolve customer complaints about telecommunications and TV services. If you can’t resolve a complaint with your service provider, use this form to submit your complaint online.

Last reviewed March 2024
Logo features a blue icon resembling a person with signal waves emanating from the head, symbolizing communication. Beside the icon, the text "CCTS Commission for Complaints for Telecom-Television Services" with the tagline "Let's talk solutions" underneath.

FAQ

Commission for Complaints for Telecom-Television Services (CCTS)

The CCTS helps resolve customer complaints about telecommunications and TV services. This page of frequently asked questions tells you when and how you can submit a complaint about your service provider to the CCTS. The website has an online complaint form.

Last reviewed March 2024
Logo of the Better Business Bureau featuring a stylized blue torch above the letters "BBB" in bold blue text.

Better Business Bureau Consumer Tips

Better Business Bureau

Provides an extensive list of consumer tips, organized alphabetically. Topics include advance-fee-loan schemes, auto repair, bankruptcy, carpet cleaning, the do-not-call list, fitness memberships, group-buying coupons, home inspection, investment schemes, lotteries, online shopping, and telemarketing.

Last reviewed March 2024
Logo is the wordmark “BCFSA” in dark blue and green, above the organization name in dark blue.

Report a Concern

BC Financial Services Authority (BCFSA)

The BCFSA regulates real estate services, mortgage brokers, credit unions, insurance companies, trust companies, and pension plans. This page explains how to file a complaint, including steps to do beforehand. It tells you what will happen if you make a complaint, and what if your complaint falls outside of BCFSA’s mandate.

Last reviewed March 2024
Logo consists of a circle coloured in blue and green segments, at the centre of which is an outline of a house. “BC HOUSING” is to the right.

Dispute Resolution

BC Housing

Introduces dispute resolution options for people involved in residential construction disputes. Includes a guide as well as forms for the Notice to Mediate process.

Last reviewed March 2024
Thumbnail of the cover, with the title, photos of people with moving boxes, and adults smiling with children, and the Government of BC logo.

British Columbia Newcomers’ Guide to Resources and Services

WelcomeBC (Government of BC)

Moving to a new country can be challenging. You probably have a number of questions that need to be answered right away. This guide has information on getting a job, finding a place to live, health services, banking, getting a driver’s licence, the legal system, and much more.

Last reviewed March 2024