Legal Resources

This easy-to-read guide describes several scams and how to protect yourself from them. In addition to explaining some common myths and golden rules to help you beat the scammers, it also details what to do if you get scammed and how to get help and report a scam.

The CCTS helps resolve customer complaints about telecommunications and TV services. If you can’t resolve a complaint with your service provider, use this form to submit your complaint online.

The CCTS helps resolve customer complaints about telecommunications and TV services. This page of frequently asked questions tells you when and how you can submit a complaint about your service provider to the CCTS. The website has an online complaint form.

Provides an extensive list of consumer tips, organized alphabetically. Topics include advance-fee-loan schemes, auto repair, bankruptcy, carpet cleaning, the do-not-call list, fitness memberships, group-buying coupons, home inspection, investment schemes, lotteries, online shopping, and telemarketing.

The BCFSA regulates real estate services, mortgage brokers, credit unions, insurance companies, trust companies, and pension plans. This page explains how to file a complaint, including steps to do beforehand. It tells you what will happen if you make a complaint, and what if your complaint falls outside of BCFSA’s mandate.

Introduces dispute resolution options for people involved in residential construction disputes. Includes a guide as well as forms for the Notice to Mediate process.

Consumer Protection BC regulates cemetery and funeral services in the province. Learn more about your rights and obligations around cremation, interment, and funeral service practices in BC, and find out what you can do if you have a problem or complaint.

Moving to a new country can be challenging. You probably have a number of questions that need to be answered right away. This guide has information on getting a job, finding a place to live, health services, banking, getting a driver’s licence, the legal system, and much more.