Find websites and materials written in plain language.
This page links to information about getting a credit card, getting a credit card you never asked for, what to do if your credit card is lost or stolen, and disputing a credit card bill.
A problem-solving manual for legal advocates, paralegals, and lawyers in BC helping clients with consumer or debt problems. It covers over 45 topics on problems people experience with consumer purchases, contracts, borrowing money, and being in debt. This page links to the Wikibook and e-book and where to order print copies.
This chapter on consumer protection is from the manual used by law students handling cases at LSLAP’s legal clinics. It summarizes the law relating to contracts, consumers’ rights, sellers’ rights, warranties, misrepresentation, and false advertising.
This resource contains basic information about contract law, including 10 tips to signing a contract.
This page explains who can register at the personal property registry and reasons for registration. It also details the requirements for each type of registration, where to register, and how to do that.
The Solution Explorer is the first step in the online Civil Resolution Tribunal (CRT) process, with free legal information and self-help tools. You can apply to the CRT for small claims dispute resolution right from the Solution Explorer.
Consumer Protection BC regulates cemetery and funeral services in the province. Learn more about your rights and obligations around cremation, interment, and funeral service practices in BC, and find out what you can do if you have a problem or complaint.
The Travel Assurance Fund (TAF) provides a possible source of compensation when consumers don’t receive the travel services they purchased through a BC licensed travel agent. All claims must be filed within six months from the date that the travel services weren’t provided.
When you make a purchase online, or by phone, you may have entered into what is called a “distance sales contract.” There are some rules around these types of contracts and there are specific instances that give you the right to cancel.
Consumer Protection BC regulates a variety of industries and specific consumer transactions in the province. They license and inspect regulated businesses, respond to consumer inquiries, investigate alleged violations of consumer protection laws, and classify general-release motion pictures.
