Legal Resources

A problem-solving manual for legal advocates, paralegals, and lawyers in BC helping clients with consumer or debt problems. It covers over 45 topics on problems people experience with consumer purchases, contracts, borrowing money, and being in debt. This page links to the Wikibook and e-book and where to order print copies.

If you are looking for the life insurance policy of someone who has recently passed, the OmbudService for Life and Health Insurance may be able to help. Visit this page to learn more.

The OmbudService for Life and Health Insurance offers a free alternative dispute resolution if you have a complaint about your life and health insurance. They also help with lost policy searches. OLHI’s service is free, bilingual, independent, and impartial.

This resource contains basic information about contract law, including 10 tips to signing a contract.

This page explains who can register at the personal property registry and reasons for registration. It also details the requirements for each type of registration, where to register, and how to do that.

Tips for how to manage your credit card use so that you don’t fall behind on payments.

The Travel Assurance Fund (TAF) provides a possible source of compensation when consumers don’t receive the travel services they purchased through a BC licensed travel agent. All claims must be filed within six months from the date that the travel services weren’t provided.

When you make a purchase online, or by phone, you may have entered into what is called a “distance sales contract.” There are some rules around these types of contracts and there are specific instances that give you the right to cancel.

Consumer Protection BC licenses and regulates the payday lending sector in BC. The website tells you your rights and obligations involving payday loans, and includes information on what you can do if you have a problem or complaint about a payday lender.

Consumer Protection BC regulates a variety of industries and specific consumer transactions in the province. They license and inspect regulated businesses, respond to consumer inquiries, investigate alleged violations of consumer protection laws, and classify general-release motion pictures.